Here is a verbatim transcription of a voicemail I received today.
Hey Anne, this is Customer Service at Blue Cross Blue Shield. And I see you spoke to someone on 4/9 (about 5 days ago) and she gave you a fax number – I didn’t see a fax come in yet, so, um. If we do receive a fax or if you’re getting ready to fax something or just faxed it it’s best to do it during our business hours, which is Central Time, 7am to 8pm or Fridays 9am-8pm, so we can identify the fax and get it worked on. If we don’t expect a fax it just goes to an electronic place – a fax folder – so. If you haven’t faxed it yet, we’ll open a new inquiry based on the receipt of the new fax. So if you’re getting ready to fax it, give us a call at Customer Service. And if you just faxed it or you’re getting ready to fax something, give us a call at that time so we can attach the fax to the work and get it worked on right away. Otherwise, if we don’t get any heads up, let’s say, we might not get a look at the fax right away because there’s no one manning the fax machine. So let us know when you’re going to fax it or if you just faxed it so we can attach work to it and get it worked on right away. Thanks.
Fax count? 18.
The amount I understand why faxing is still a thing? Zero.